Shipping Policy

Order Processing Time

All orders are processed within 1–5 business days after your payment is successfully confirmed.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Please note:

• Processing time does not include shipping time.

• Orders are not processed or shipped on weekends or public holidays.

Shipping Method & Delivery Time

We currently provide Free Standard Shipping for all orders.

Shipping Method:

✈️ Air Shipping (International Air Freight)

Estimated Delivery Time:

United States:

• Processing Time: 1–5 business days

• Shipping Time: 5–12 business days

Estimated Total Delivery Time: 6–17 business days

Delivery times may vary depending on:

• Destination country and region

• Customs clearance procedures

• Weather conditions

• Carrier delays

Shipping Cost

We offer:

FREE Shipping on all orders

No additional shipping fees will be charged at checkout.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number.

You can use the tracking number to check your package status through our tracking system.

Please allow 3–7 business days after shipment for tracking information to become active.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or additional fees may apply depending on your country's regulations.

Customers are responsible for any customs fees or import charges that may be required by local authorities.

RitualPal is not responsible for delays caused by customs clearance.

Shipping Address Changes

Please ensure your shipping address is correct before completing your order.

If you need to update your shipping address, please contact us within 24 hours after placing your order.

Once your order has been shipped, we are unable to change the delivery address.

Lost or Delayed Packages

If your package is delayed, please contact us and we will assist you in checking the shipping status.

Please note that delivery delays may occur due to:

• Carrier issues

• Customs processing

• Incorrect shipping information

• Unexpected transportation delays

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos or videos showing the damage

We will review your request and provide a replacement or appropriate solution.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email:
support@ritualpal.com

We are happy to help and will respond within 24–48 business hours.

Thank you for choosing RitualPal.