At RitualPal™, we strive to provide a smooth and transparent shopping experience for every customer. Please read our refund policy carefully before placing your order.

Customers may request an order cancellation within 12 hours of placing the order.

After the 12-hour cancellation window has passed, your order may already be processed or shipped, and we will no longer be able to cancel it.

Refunds are only eligible under the following conditions:

To request a refund for a damaged item, customers must provide photo or video proof within 48 hours of delivery.

⦁    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
⦁    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We do not offer refunds in the following situations:

If you no longer want the item after receiving it, the product must remain completely unused, unopened, and in its original condition to be considered for any return request.